IMMA Seri Laris (immaserilaris.com) respects your privacy. This policy explains how we collect, use, and protect personal data when you use our website, book spa / aesthetic treatments, purchase cosmetik products, or visit our clinic.
1. Who We Are
The data controller for this website and our services is IMMA Seri Laris, operating at immaserilaris.com and related clinic channels. We provide SPA treatments, aesthetic / estetik services, and cosmetik retail in Malaysia.
2. Information We Collect
We may collect the following information:
- Identity & contact: name, phone number, email, address
- Booking & account: appointment history, order details, preferences
- Health-related (where relevant): allergies, pregnancy status, medications, or notes you provide for treatment suitability — only with your consent and for service delivery
- Payment: transaction references (card details are processed by payment providers, not stored by us unless stated)
- Technical: IP address, browser type, cookies, pages visited on our website
- Communications: messages via contact forms, WhatsApp, email, or social channels
3. How We Use Your Information
We use personal data to:
- Process bookings and deliver spa, aesthetic, and product orders
- Confirm appointments and send reminders
- Maintain treatment records and aftercare advice
- Respond to enquiries and customer support
- Improve our website, services, and security
- Send marketing updates where you have opted in (you may unsubscribe anytime)
- Comply with legal, tax, and regulatory obligations
4. Legal Basis (Malaysia)
We process personal data based on your consent, performance of a contract (your booking or purchase), legitimate business interests (service improvement and fraud prevention), and compliance with applicable Malaysian laws including the Personal Data Protection Act 2010 (PDPA) where applicable.
5. Sharing Your Information
We do not sell your personal data. We may share information only with:
- Staff and qualified practitioners involved in your care
- Payment gateways and IT service providers under confidentiality obligations
- Delivery partners for cosmetik orders
- Authorities when required by law
All third parties are expected to protect data appropriately.
6. Health & Sensitive Information
Information about your health, skin condition, or aesthetic treatment history is treated as sensitive. We collect it only when necessary for safe delivery of services and store it with restricted access. Please inform us if you withdraw consent for us to retain certain health notes (this may limit our ability to provide treatments).
7. Cookies & Website Analytics
Our website may use cookies to remember preferences, keep you logged in, and understand how visitors use the site. You can control cookies through your browser settings. Disabling cookies may affect some website features.
8. Data Retention
We retain personal data only as long as needed for the purposes above, including legal and accounting requirements. Treatment records may be kept for a reasonable period to support follow-up care and dispute resolution. Marketing data is retained until you unsubscribe or request deletion.
9. Your Rights
Subject to applicable law, you may request to:
- Access or correct your personal data
- Withdraw marketing consent
- Request deletion where no longer required for legal or service reasons
- Limit certain processing
To exercise these rights, contact us with sufficient detail to verify your identity.
10. Security
We implement reasonable technical and organisational measures to protect data against unauthorised access, loss, or misuse. No online transmission is 100% secure; please use strong passwords for your account and avoid sharing login details.
11. Children
Our services are intended for adults. We do not knowingly collect data from children under 18 without parental consent. Contact us if you believe a minor has provided data without permission.
12. Links to Other Sites
Our website may link to third-party sites (e.g. social media). Their privacy practices are not covered by this policy.
13. Changes to This Policy
We may update this Privacy Policy from time to time. The current version will be posted on this page with an updated date. Significant changes may be communicated via the website or email where appropriate.
14. Contact & Complaints
For privacy questions or requests, contact IMMA Seri Laris via immaserilaris.com. You may also refer to our Terms & Conditions. If you are not satisfied with our response, you may lodge a complaint with the relevant Malaysian authority where applicable.
